How to Acquire New Customers With Dan Kennedy & Russell Brunson
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SUMMARY
Dan Kennedy and Russell Brunson discuss strategies for acquiring and retaining members in continuity programs, drawing from Kennedy's decades of experience in marketing newsletters and memberships, emphasizing intentional surges and steady growth.
STATEMENTS
- Valentine's Day email promotions, like the one from Yanik Silver offering Dan Kennedy's free gift, created massive surges of new subscribers by leveraging affiliate networks of info-marketers.
- Early newsletters featured unique, eye-catching photos, such as a pile of horse manure with dry ice, which cut through noise and built personal connections with readers.
- Floods of new members come from periodic, intentional campaigns, such as holiday promotions or product launches, where affiliates promote compatible gifts to their audiences without competition.
- Trickles of steady growth result from permanent placements in multiple channels, like mentions in targeted publications such as Entrepreneur magazine, accumulating subscribers over time.
- Being intentional about new member acquisition is crucial; without it, businesses distract themselves with redesigns instead of focusing on perishable resources like leads.
- Membership businesses must replace lost members due to attrition from death, business sales, life changes, or shifting interests to maintain even stability.
- Sustainable growth requires more members rather than just upselling existing ones or cutting costs, as aggressive tactics lead to resentment and short-term gains.
- Retention hinges on delivering practical value tied to the core subscription reason, but free information abundance demands more to keep subscribers engaged.
- Subscriptions succeed by being perpetually interesting and entertaining, modeled after figures like Regis Philbin and Johnny Carson, who hooked audiences with monologues and rants.
- High frequency and integration into daily life, akin to Disney's 360-degree strategy, ensure members miss the content if absent, fostering long-term loyalty through rituals and constant presence.
IDEAS
- Affiliates in the early 2000s promoted gifts not for commissions but prestige, like trips to the Playboy mansion, turning promotions into "friend of Dan" events that surged memberships without financial incentives.
- Newsletters built relationships by arriving monthly like a personal conversation, evolving readers from free gift sign-ups to mastermind participants and lifelong community members.
- Coca-Cola's founder envisioned ubiquity over dominance in few spots, inspiring trickle marketing where small, consistent placements in countless venues add up to massive reach.
- Product launches can flood memberships by bundling subscriptions as bonuses or upgrades, creating 200-500 new members instantly without diluting core value.
- Distractions like endlessly redesigning products or websites sabotage growth, as new members are a perishable asset requiring daily focus, unlike evergreen content.
- Even high-value services lose members inevitably—through death, business exits, or personal shifts—necessitating constant influx just to break even.
- Free online resources like YouTube have commoditized tactical knowledge, so memberships must transcend information to deliver outcomes, intrigue, and entertainment.
- Entertainment trumps education in audience appeal, as evidenced by Johnny Carson's salary versus teachers', explaining why phones became toys over tools.
- White mail from loyal "lifers" signals strong relationships; responding personally with simple acknowledgments reinforces connection and prevents quiet attrition.
- Longevity in memberships stems from entertainment and ritualistic integration into routines, keeping subscribers hooked for decades despite unchanging core advice.
INSIGHTS
- Intentionality in marketing separates thriving memberships from stagnant ones, as floods demand coordinated campaigns while trickles require persistent, multi-channel presence to compound growth.
- Attrition is inevitable in any subscription model, underscoring that retention alone cannot sustain expansion; a dedicated focus on acquisition ensures replacement and scaling.
- Beyond utility, emotional bonds form through entertainment and curiosity, transforming commoditized information into indispensable relationships that outlast free alternatives.
- Frequency breeds habituation, mirroring Disney's immersion tactics, where constant, ritualistic exposure makes absence feel like a void, boosting lifetime value.
- Prioritizing amusement over pure education aligns with human preferences, as witty delivery and personal rants create eagerness that factual content alone cannot sustain.
- Personal acknowledgment of fan engagement cements loyalty, turning passive subscribers into advocates who value the human element amid automated alternatives.
QUOTES
- "I don't want 100 places that sell a lot of coke I want a million places that sell a Coke."
- "If you want more revenue and you want more profit you got to have more members and you got to have somebody who's focused on getting new members."
- "If you're not entertaining you're dead... people they want entertainment more than they want anything else."
- "There's church every Sunday is because if they skip three weeks in a row you never see them again."
- "I haven't said anything new in the last 40 years but... it's the entertainment the connection like all those kind of things is why they stick."
HABITS
- Dedicate mornings to brainstorming new member acquisition tactics, treating it as the top daily priority to avoid distractions from redesigns or internal tasks.
- Respond personally to fan mail or white mail with simple notes, fostering relationships without overcommitting time, to acknowledge loyal subscribers.
- Integrate subscription content into members' routines via rituals, like daily affirmations or marked tools, ensuring constant, subconscious presence.
- Study entertainment models from media icons like Regis Philbin and Johnny Carson, incorporating witty monologues and rants to keep content engaging.
- Maintain high delivery frequency, such as monthly newsletters, to build anticipation and prevent disconnection after brief absences.
FACTS
- Dan Kennedy's early newsletters featured a photo of a giant pile of horse manure with dry ice for steam, which his wife Carla hated but helped the publication stand out.
- Affiliates once earned perks like trips to the Playboy mansion for promoting campaigns, not just commissions, in an era of prestige-driven partnerships.
- Gary Halbert's letters were at most 25% informational, with the rest focused on personality to captivate readers.
- Regis Philbin holds the Guinness record for most hours on TV in living rooms, influencing models for perpetual interest in content delivery.
- Johnny Carson's monologue drew viewers nightly for his take on news, proving entertainment's pull over education in public valuation.
REFERENCES
- Yanik Silver's Valentine's Day email campaign promoting Dan Kennedy's free gift.
- Gary Halbert's newsletter letters.
- Regis Philbin's morning monologues on TV.
- Johnny Carson's opening monologues.
- Walt Disney's 360-degree immersion strategy for customer environments.
- Hugh Hefner's "man room" concept with Playboy merchandise.
- Dan Kennedy's book "Make Them Laugh and Take Their Money."
- Bill Glazer's role in GKIC and member acquisition focus.
- Vince Palco's monthly drawings for the newsletter.
- Gan Kennedy's Gunsmithing Institute and its shift due to YouTube.
HOW TO APPLY
- Identify compatible affiliates in your niche and coordinate 2-3 annual campaigns around holidays or launches to create floods of new members.
- List 20-30 targeted venues like niche magazines or podcasts, then secure permanent mentions or placements for a steady trickle of subscribers.
- Assign a team member to daily track and pursue new acquisition opportunities, avoiding distractions by scheduling redesigns quarterly at most.
- Audit content for entertainment value by timing laughs or engaging moments every 3-7 minutes, using cartoons or props to enhance delivery.
- Build frequency into routines by sending weekly tips or rituals that integrate your brand into members' daily lives, monitoring engagement drops.
ONE-SENTENCE TAKEAWAY
Sustain membership growth by balancing intentional floods of new acquisitions with trickles of steady exposure while entertaining for long-term retention.
RECOMMENDATIONS
- Launch affiliate-driven promotions three times yearly around themes like holidays to surge memberships without competing for audiences.
- Embed your offering in countless small channels, from niche media to vending-like spots, prioritizing ubiquity over dominance for compounding trickles.
- Focus a dedicated role on daily new member pursuits, treating leads as perishable to counter distractions and ensure replacement of natural attrition.
- Infuse content with wit, rants, and outcomes beyond free info, modeling entertainers to make subscriptions irresistibly habitual.
- Respond personally to fan feedback promptly, building emotional ties that extend member lifetimes far beyond industry averages.
MEMO
In the competitive arena of membership sites and continuity programs, Dan Kennedy, the grizzled veteran of direct marketing with over four decades under his belt, shares hard-won wisdom alongside entrepreneur Russell Brunson. Their conversation, laced with anecdotes from Kennedy's early days, reveals the dual engines powering sustainable growth: explosive "floods" from targeted campaigns and the relentless "trickles" of ongoing visibility. It was a Valentine's Day email from Yanik Silver, promising a free gift and crooning "Dan Kennedy loves you," that first hooked Brunson, leading him from newsletter subscriber to owner of Kennedy's Glazer-Kennedy Inner Circle (GKIC). That single promotion, echoed by dozens of affiliates, exemplifies the flood—a surge of 75 to 80 info-marketers driving hordes of new members without cannibalizing their own lists.
Yet floods alone won't sustain a business, Kennedy warns. He draws parallels to Coca-Cola's founder, who dreamed not of dominating a hundred outlets but infiltrating a million, from vending machines to airport kiosks. Trickles, he explains, come from embedding your brand in myriad places where your audience lurks: mentions in Entrepreneur magazine or Success, not the aloof New York Times. GKIC mastered this by creating the "Most Incredible Free Gift Ever," a tool affiliates could confidently offer, yielding two new members here, five there—enough to compound into steady streams. Brunson nods, recounting how, upon acquiring GKIC three years ago, he discovered a decade without fresh campaigns, a "parade of idiots" distracted by redesigns while ignoring the perishable gold of new leads.
Retention, the quiet killer of continuity dreams, demands more than utility in an era of YouTube tutorials supplanting paid DVDs. Kennedy outlines four pillars: deliver core value, like helping fishermen catch more fish; stoke perpetual curiosity with rants and opinions; entertain relentlessly, as Johnny Carson did in monologues that out-earned educators; and permeate daily life à la Disney's 360-degree strategy, where no corner of a home escapes the brand. Without these, subscribers drift—through death, business sales, or boredom. Brunson recalls events where "lifers," members for 40 years, still stand, not for novel advice but the entertainment and connection, turning newsletters into monthly fireside chats.
The mindset shift is profound: view members not as one-time buyers but lifetime partners whose happiness multiplies revenue. Free information commoditizes tactics, so outcomes must wrap in relationships—witty, ritualistic, ever-present. Kennedy's basement library of humor books underscores his study of comics like Joan Rivers, yielding tactics from "Make Them Laugh and Take Their Money." For Brunson, who helped thousands build sites, the trap lies in assuming short tenures; instead, decades-long loyalty blooms from acknowledging "white mail" with personal scribbles, making fans feel seen.
Ultimately, Kennedy and Brunson champion intention: someone must wake daily obsessing over new members, balancing acquisition's urgency with retention's art. In a world of distractions, this focus forges empires from newsletters to empires, proving that entertainment and ubiquity trump information overload every time. Their blueprint invites entrepreneurs to ignite their own revolutions, one flood and trickle at a time.