What has happened to digital marketing? | The marketing funnel is dead, here's what to do about it

    Sep 29, 2025

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    7 min read

    SUMMARY

    Jade Beason explains the obsolescence of the traditional marketing funnel in digital landscapes shaped by AI and social media, advocating a shift to nurturing super fans for authentic buyer engagement.

    STATEMENTS

    • The traditional marketing funnel outlines the buyer journey in four stages: awareness, where many discover the brand; interest or consideration, where a subset engages further; desire, where buyers truly want the product; and action or conversion, where purchases occur.
    • The funnel's linear structure and equal treatment of all audience members made it simple but ultimately ineffective in modern digital marketing.
    • Digital advancements like social media and AI have rendered buyer journeys unpredictable, with consumers researching, comparing, dropping off, and re-engaging on their own terms.
    • A Forbes article declared the marketing funnel dead, highlighting how the landscape has become convoluted and buyer control has increased.
    • 60% of Google searches now conclude without any clicks, indicating a shift where users gather information without visiting sites.
    • Buyers increasingly use AI chatbots for product research, bypassing multiple traditional funnel stages and tools unforeseen in the model's creation.
    • Focusing on super fans—loyal, researching customers who recommend brands—creates a ripple effect, leveraging word-of-mouth over broad funnel tactics.
    • Super fans mitigate the funnel's flaws by rewarding loyalty, avoiding the pitfall of uniform messaging to diverse audiences.
    • HubSpot's Loop Marketing Prompt Library provides 100 free AI prompts across stages like express, tailor, amplify, and evolve to adapt marketing strategies.
    • Marketers should publicly highlight super fan rewards to inspire broader audience aspiration and support.

    IDEAS

    • Buyer journeys now zigzag erratically due to endless digital touchpoints, defying the straight-line funnel model.
    • AI tools like ChatGPT enable instant product recommendations, collapsing awareness and consideration into one query.
    • Treating all aware users equally wastes resources, as only a devoted subset drives sustainable growth.
    • Super fans act as organic amplifiers, turning personal loyalty into widespread advocacy without paid ads.
    • 60% no-click Google searches signal the end of predictable traffic flows from search engines.
    • Personalized perks for superfans, like exclusive events, foster deeper emotional connections than generic campaigns.
    • Publicly showcasing super fan treatment sparks envy and motivation in casual followers to elevate their engagement.
    • Word-of-mouth from superfans outperforms funnel-driven conversions in an era of skeptical consumers.
    • Collaborating AI with human creativity via prompt libraries accelerates adaptive, audience-aligned marketing.
    • The funnel's demise empowers consumers, flipping control from brands to individuals in research and decision-making.
    • Brand trips for loyal customers over influencers signal a cultural shift toward genuine appreciation.
    • Data analytics reveal superfans through behaviors like repeat purchases and social mentions, enabling targeted nurturing.

    INSIGHTS

    • Digital fragmentation demands nonlinear strategies that prioritize loyal advocates over mass awareness to harness authentic influence.
    • AI's role in self-directed research underscores the need for brands to integrate into conversational ecosystems rather than siloed funnels.
    • Unequal audience value requires segmentation, where superfans' advocacy creates exponential reach beyond one-to-many broadcasting.
    • No-click searches highlight attention economy shifts, pushing marketers toward proactive, omnichannel presence over reactive SEO.
    • Rewarding superfans publicly builds community aspiration, transforming marketing from transactional to relational ecosystems.
    • Prompt-based AI tools bridge human intuition and automation, enabling agile evolution in buyer-centric strategies.

    QUOTES

    • "60% of Google searches now end without a click."
    • "The marketing landscape has become very convoluted. It's very messy nowadays."
    • "Super fans are people who spend time researching your products and services, who might drop off in engagement, but they'll find their way back."
    • "The fact is everyone in your audience is not equal, at least in marketing terms."
    • "Having a group of people who champion you, who talk about you, is one of the most powerful forms of marketing that exists."

    HABITS

    • Regularly analyze customer data to identify repeat buyers and high engagers as potential superfans.
    • Craft personalized email campaigns with surprises like discounts exclusively for frequent openers.
    • Host exclusive events or trips to reward top loyalists and strengthen community ties.
    • Publicly share stories of superfan appreciation on social channels to inspire wider participation.
    • Integrate AI prompts into daily workflows to refine messaging and track campaign performance.

    FACTS

    • The traditional marketing funnel has been a standard model for decades, but a 2023 Forbes article declared it obsolete.
    • Social media and AI have empowered consumers with unprecedented information access and control over their buying processes.
    • Platforms like ChatGPT are now common for product research, such as vacuum cleaner recommendations, skipping conventional channels.
    • HubSpot's Loop Marketing Prompt Library offers 100 free prompts tailored for modern marketer challenges across four stages.
    • Word-of-mouth marketing from superfans remains highly effective regardless of funnel disruptions.

    REFERENCES

    • Forbes article on the death of the marketing funnel (linked in video description).
    • HubSpot's Loop Marketing Prompt Library (free resource with 100 AI prompts for stages: express, tailor, amplify, evolve).
    • TubeBuddy for YouTube SEO optimization.
    • ConvertKit for building email lists.
    • Riverside for video editing (with 15% off code).
    • Epidemic Sound for royalty-free music.

    HOW TO APPLY

    • Review your existing marketing data to pinpoint superfans by tracking metrics like repeat purchases, frequent social engagements, high spending, and mentions on external platforms or forums.
    • Develop tailored experiences for identified superfans, such as customized email sequences with exclusive discounts, early access to products, or invitations to virtual webinars that acknowledge their loyalty.
    • Organize reward initiatives like branded trips or VIP events solely for superfans, ensuring these foster a sense of belonging and encourage ongoing advocacy.
    • Amplify your superfan focus by creating content that showcases their stories and perks, posting on social media to highlight how the brand values dedicated supporters and inviting others to join.
    • Integrate tools like HubSpot's prompt library to evolve your strategy, using AI-assisted prompts to personalize broader messaging while monitoring engagement to refine superfan nurturing over time.

    ONE-SENTENCE TAKEAWAY

    Abandon the linear funnel; cultivate superfans through data personalization and public rewards for resilient digital marketing success.

    RECOMMENDATIONS

    • Shift resources from broad awareness campaigns to data-driven identification and nurturing of superfans for higher ROI.
    • Leverage AI chatbots and prompts to embed your brand in consumer research conversations early.
    • Publicize superfan rewards to create aspirational pull, converting passive audiences into active supporters.
    • Prioritize word-of-mouth amplification by superfans over traditional conversion tactics in fragmented digital spaces.
    • Adopt nonlinear buyer journey mapping to accommodate skips and re-engagements influenced by social and AI tools.

    MEMO

    In the ever-shifting sands of digital marketing, the once-reliable sales funnel—awareness at the wide top, narrowing through interest, desire, and action—has crumbled under the weight of modern consumer behavior. Jade Beason, a seasoned creator and agency founder, dissects this obsolescence in her latest video, drawing on a pivotal Forbes declaration that the model no longer captures the chaotic, self-directed paths buyers now tread. Empowered by social media's endless streams and AI's instant insights, consumers research on their terms: querying ChatGPT for vacuum recommendations or scrolling TikTok comparisons, often bypassing websites altogether. A stark statistic underscores the rupture—60% of Google searches conclude without a single click, a far cry from the predictable traffic funnels of yesteryear.

    Beason argues that this nonlinearity demands a pivot from treating every audience member as equal to zeroing in on "superfans"—those devoted researchers who evangelize brands despite drop-offs. These loyalists, identifiable through data like repeat buys and fervent social mentions, generate a ripple effect via word-of-mouth, the most potent marketing force untouched by funnel failures. Unlike the funnel's uniform nudges, superfan strategies reward specificity: personalized emails with surprise perks for top engagers or exclusive brand trips for steadfast supporters over fleeting influencers. Such moves not only deepen bonds but publicly signal value, sparking envy among casual followers and drawing them into the fold.

    Yet adaptation requires tools attuned to this AI-human hybrid era. Beason spotlights HubSpot's free Loop Marketing Prompt Library, a trove of 100 prompts across stages like "express" for brand voice and "evolve" for performance tweaks, enabling marketers to co-create with technology rather than resist it. For small businesses and entrepreneurs, this means ditching vague theory for actionable steps: mine data for superfans, tailor experiences to delight them, and broadcast those efforts to inspire emulation. In an attention-scarce world, where buyers wield control like never before, fostering superfans isn't just savvy—it's survival, transforming marketing from a leaky funnel into a vibrant, self-sustaining ecosystem.

    As digital landscapes evolve, Beason urges creators and brands to embrace this fan-centric ethos, warning that clinging to outdated linearity risks invisibility. Her counsel resonates amid broader tech upheavals, where AI doesn't replace human connection but amplifies it through superfans' authentic endorsements. For those navigating growth—be it Instagram virality or YouTube traction—the message is clear: build not for the masses, but for the champions who will carry your banner forward.