Last updated: May 12, 2026

A fair refund policy.

Bad refund policies are infuriating. You feel like someone is trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products or service* for any reason, just contact our support team and we'll take care of you.

Examples of full refunds we’d grant.

• If you were just charged for your next month of service of our Maker app but you meant to cancel, we’re happy to refund that extra charge.

• If you forgot to cancel your Maker account a couple months ago and you haven’t used it since then, we’ll give you a full refund for a few back months. No problem.

• If you purchased one of the products from our store and didn’t like it, you have up to one week to have your money back. It would be a much longer time frame but our authors would be paid by then.

Example of a partial refund.

• If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you’re happy.

*This policy applies to any product created and owned by Thinking Systems, LLC. That includes all versions of all software published by Thinking Systems, LLC.