Last updated: November 4, 2026

A fair refund policy.

Bad refund policies are infuriating. You feel like someone is trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: if you’re ever unhappy with Xevol* for any reason, contact our support team and we'll take care of you.

We do not refund anything once it has been used, including a period of service you used and credits you spent. The examples below are cases where it was not used, or where the failure was ours.

Credits

If you bought credits, we refund the ones you have not used from that purchase when you ask within 14 days of buying them; those credits are then removed from your balance. Credits you have spent are not refunded, except where the law requires it or where the failure was ours, for example a paid action that failed and was charged anyway, or extended downtime. This applies to purchases made from November 4, 2026; an earlier purchase keeps the terms it was made under.

The Xevol plan

• If you were just charged for another month of the plan but meant to cancel, and you haven't used it, we refund that charge.

• When you cancel, the plan runs to the end of the month you paid for; we do not refund the rest of that month.

Guides and other products from our store

If you bought a guide or another product from our store and didn't like it, ask within one week to have your money back.

When the failure was ours

If we had extended downtime (several hours in a day, or several days in a month), or it took us several days to answer you, we add credits to your account to make up for it.

Community memberships

Paid community memberships are sold by each community's owner, not by us. Ask that owner for a refund.

Get in touch

Write to us at [email protected], tell us what's up, and we'll work with you to make sure you’re happy.

*This policy applies to products created and owned by Thinking Systems, LLC, including all versions of software it publishes.